AzentLabs Privacy Policy

This Privacy Policy applies to all Shopify applications published by AzentLabs (each an “App” and together the “Apps”), including support provided in connection with those Apps. It explains how AzentLabs (“we”, “us”, or “our”) handles information when merchants install, configure, or use an App.

The information an App accesses depends on its purpose, the permissions approved during installation, the features you enable, and the information you provide. Not every App accesses every category described below. An App-specific privacy notice or integration disclosure provides additional details where applicable.

1. Information We Access or Collect

• Store and merchant information: Shopify store domain and identifiers, merchant contact details made available to the App, locale, timezone, installation status, and subscription or billing status where needed to operate the App.
• App settings and store content: configuration, product or collection information, promotion settings, delivery schedules, storefront customization, and other store data needed for the App features you use.
• Order, checkout, and customer information: where an authorized feature requires it, relevant order or checkout identifiers, line items, delivery or pickup selections, and customer contact or delivery details. Access is limited by the App's permissions and the enabled functionality.
• Technical and usage information: operational logs, error reports, request metadata, and information about interactions with App features where needed for troubleshooting, security, and service operation.
• Support communications: information you send to us, such as your email address, store domain, questions, screenshots, and diagnostic details. Please avoid including passwords, payment card information, or unnecessary customer information.

Some Apps use browser storage or cookies to maintain settings or provide storefront functionality. The relevant App's behavior and disclosures determine which technologies are used; this does not mean that every App uses advertising or analytics cookies.

2. How We Use Information

We use information to provide and configure the App features you request, connect the App to your store, process authorized store workflows, manage subscriptions, respond to support requests, troubleshoot problems, maintain security, and meet applicable legal and Shopify platform requirements.

Shopify customer and order data is used for the relevant App functionality and associated support, security, and compliance purposes. Access to a particular App does not authorize us to use its data for unrelated purposes.

3. Optional Integrations, Including Google Calendar

Some Apps offer optional integrations with third-party services. Access begins when you choose to connect the service and grant the requested permissions. The information accessed and shared depends on the integration and the features you enable.

For an App with Google Calendar integration, this may include your connected Google account email address, available calendars, the selected calendar identifier, authorization tokens, and event identifiers or synchronization status. The App uses this information to let you select a calendar and create, update, delete, or test App-related calendar events as requested. Event content depends on the enabled feature and may include relevant order or delivery details.

Google user data is used only to provide the integration you have enabled. It is not sold, used for advertising, or used to train generalized artificial intelligence or machine learning models. Use and transfer of information received from Google APIs must comply with the Google API Services User Data Policy, including its Limited Use requirements where applicable.

You can disconnect an integration using its available App controls or revoke access in the connected service's account settings. Revoking access does not necessarily remove records already created in that service, such as calendar events. You can manage those records in the connected service or contact us for assistance.

4. How Information Is Shared

Information may be shared with service providers involved in hosting, storage, security, or support as needed to operate the Apps; with Shopify as part of platform functionality; and with a third-party service when you enable an integration that requires the transfer. Each connected service also handles information under its own terms and privacy policy.

We may disclose information where required by law, in response to a valid legal request, or where reasonably necessary to protect the security of the Apps, merchants, or other people. Contact us for information about the providers relevant to a particular App.

5. Merchant and Customer Responsibilities

Merchants determine how an App is configured and used in their stores. Merchants are responsible for providing appropriate notices to their customers and obtaining any permissions required for their use of the App. When handling customer data on a merchant's behalf, we use it to provide the requested service and address related support, security, and compliance needs.

Customers with questions about an order or a store's use of an App should contact that merchant first. We can assist with requests concerning information held by AzentLabs after verifying the request and, where appropriate, coordinating with the merchant.

6. Retention, Uninstallation, and Deletion

We retain information for as long as needed for the purpose for which it was collected, including providing the enabled App features, resolving support matters, and meeting applicable legal, accounting, or security obligations. Retention can differ by App and data category.

Uninstalling an App ends its authorized access to your Shopify store. It does not necessarily remove information already saved in Shopify, a connected service, or your theme. App-held data is handled through the applicable deletion process, subject to lawful retention requirements. See our Data Deletion & Privacy Requests policy for request options and further details.

7. Security and International Processing

We use safeguards intended to protect information against unauthorized access, loss, or misuse. No method of storage or transmission is completely secure. Information may be processed outside your country where AzentLabs or its service providers operate, subject to applicable data protection requirements. Contact us if you need details for a particular App.

8. Your Privacy Requests

Depending on applicable law, you may have rights to request access, correction, deletion, or a copy of your personal information, or to object to or restrict certain processing. Where processing relies on consent, you may withdraw that consent. You may also have the right to raise a concern with a relevant data protection authority.

Send requests to support@azentlabs.com, identifying the App and Shopify store involved. We may request information needed to verify your identity or authority. We respond in accordance with applicable requirements and explain any lawful limitation that affects the request.

9. Policy Updates and Contact

We may update this policy to reflect changes to the Apps, integrations, or applicable requirements. The updated version is published on this page with its revision date. Additional notice or consent will be provided where required before information is used in a materially different way.

For questions about an AzentLabs Shopify App or this policy, contact support@azentlabs.com. Please include the App name and your Shopify store domain so we can identify the relevant service.